Frequently asked questions
How old should my puppy be before he gets his first groom?
These breeds include but are not limited to:
My dog is matted but I want to keep his hair long. Is this possible?
What if my pet has behavioral issues or difficult dogs?
What should I bring from home?
Doggie D'Tails provides sanitized stainless steel bowls for food and water. We also have a large variety of dog and cat beds, and lots of blankets.
Should I bring the food we use at home?
In general, maintaining the same diet being eaten at home is a good idea, and we encourage you to bring your own dog and cat food. If this is not practical, or if we run out of your food during your pet’s stay, Doggie D'Tails does feed quality dog food.
We maintain a variety of dry and canned foods on hand. If you would like us to use our food, at time of check-in, please let the Doggie D'Tails staff know of your dog or cat’s current diet, and we will match it as closely as possible
Additional fees may apply for food preparation above and beyond standard dry and canned food, or for meals/treats in addition to or outside of our standard feeding schedule. Please speak with a Doggie D'Tails staff about your pet’s requirements when making your reservation.
What is included in the boarding fee?
Dogs – Twice a day feeding, a raised bed with clean cozy blankets, and plenty of fresh water.
Will you excersize my pet during boarding and overnight stays?
Yes. Dogs go outside for exercise/bathroom breaks constantly during the normal business hours.
Where do you excersize my pet when its raining?
Some owners don’t mind having their dogs out in the rain, and for these hearty guys, our staff bundles up and heads outside to play with the dogs under two awnings. For the dog – or owner – who doesn’t see it that way, Doggie D'Tails has two large indoor arenas for ball playing, tug-a-war, and all kinds of activities.
Will my pet be around other animals?
What vaccines do you require?
When making a reservation, our Doggie D'Tails staff will let you know what vaccination information if any, we have on file for your pet, and when we show those vaccinations are due to expire. However, it is the owner’s responsibility to ensure that Doggie D'Tails has required proof of vaccinations prior to boarding. We cannot allow an animal into our boarding facility that is not in compliance with our vaccination requirements.
Dogs (Must be at least 8 months old) – Rabies, DHPP (Distemper), Lepto & Bordatella are required every 12 months.
Cats (Must be at least 8 months old) – Rabies, FVRCP & FeLV (Feline Leukemia) are required.
Medical Stability – Pets undergoing treatment for a medical condition must have written veterinary clearance to board in a non-medical, non-24 hour facility.
How do I get my pet's vaccination records to you?
You or your veterinarian may send information to Doggie D'Tails via:
Do you board exotic animals?
No, we do not board exotic animals.
Do you administer medication?
Yes, we administer pills, supplements, ointments and other oral and topical medications (As an owner it is your responsibility to provide the appropriate methods to administer the correct medicine ex; Peanut butter, Bread, etc). Please let Doggie D'Tails staff know about any medications or supplements when you call to make a reservation or request general information, so that you may be advised of appropriate fee rate(s). We regret that we do not administer injections.
We administer medications between the hours during business hours. If your pet requires additional medical attention, we recommend you speak with your veterinarian for recommended care while you are away.
Will my pet be safe during boarding and overnight stays?
When the Doggie D'Tails staff is not there during normal business hours, THE Doggie D'Tails is fully monitored by a state-of-art fire/alarm and video surveillance system to keep all of our guests safe.
What are your check-in and check-out times?
Check-in and out times by day, as listed in the table:
Monday to Friday 6:00am to 6:00pm
Saturday 6:00am to 4:00pm
Sunday 9:00am - 9:15am OR 6:00pm - 6:15pm
You will be charged for the day of arrival, regardless of check-in time.
To avoid being charged for an additional night,
Check out before 12 O'Clock Noon the next day. NO EXCEPTIONS, FEE WILL APPLY.
It's my pets first time boarding - what should I expect?
Recommended arrival time: anytime after 7:30 am, but please, no later than no later than 2 Hours BEFORE closing time. Allow 30 minutes to complete your check-in. If you are arriving after 4:30 pm, we suggest you feed your pet at home, and administer any afternoon medications, before coming to Doggie D'Tails.
We recommend that you come by to read and complete the Boarding Contract, or print from our lodge policies page, Feeding Schedule, Belongings List, and Vet Treatment Authorization Form in advance.
If you are interested in having your dog interact with other dogs while boarding, please complete the Consent form.
At check-in, please be prepared to provide information (telephone numbers, e-mail addresses) on how you may be reached in case of emergency, and the name(s) and number(s) of a designated emergency contact(s) who may make decisions on your behalf if you are not able to be reached.
We will confirm your reservation specifics (planned date of departure) grooming, and required vaccinations and other information, if appropriate. Doggie D'Tails staff will also confirm the clinic name and contact information for your pet’s regular veterinarian, so if that information has recently changed, please make sure and bring the most current information with you.
If you are bringing food, medications or supplements for your pet, please be prepared to provide the name and type of the product, strength, proper dose and frequency, and the reason for use of the product. Please bring medications and supplements in their original containers.
You are welcome to bring some of your pet’s personal belongings, such as a bed or favorite toys. Please limit yourself to 5 items, and clearly mark, in indelible ink, the pet’s name and your last name on all items. Please do not bring anything that you consider valuable or irreplaceable.
At check-in, Doggie D'Tailsstaff will ask you some questions about your pet’s health to establish a baseline for the visit.
How do I make a resveration for boarding or daycare?
Please call us at 918-251-1313, submit a form online or email us at email@example.com
What is your fee/payment policy?
Boarding fees for dogs and cats are per night. Pets sharing a kennel DO NOT receive a discount and must follow our regular overnight boarding rate.
For boarding stays of less than 14 days, all charges are due at the time of check-out. For stays longer than 14 days, interim payments may be required. If our interim payment policy applies to your pet’s stay, you will be advised of the specific details at check-in.
Invoices must be settled before your pet(s) leave the facility.
We gladly accept cash, check (Oklahoma banks only, please), Visa, MasterCard, and Discover for payment.